We are delighted to invite you to the Workshop on “Crisis Communication and Social Media”, which will take place from 13 – 14 February 2018 at UIC HQ in Paris. The main focus will be the use of different communications channels and best practices for the internal and external communication during crisis situations. Another focus will be the use of social media and the related problems (e.g. false information).

Agenda: The event will be organised around the four following technical sessions:

1st Session: Communication concepts from railway companies

• Marcia van Hugten (NS, the Netherlands): Crisis communication – perspectives from NS
• Pierrette van Egmond-Kousemaker & Andy Wiemer (ProRail, the Netherlands): The ProRail social media and crisis communication policy
• Sanja Paic (HŽ Infrastruktura, Croatia): Communication on Social Media – HŽ experience in Croatia
• Erik Sandhill (Trafikverket, Sweden): How to coordinate operative communication
• Janez Krivec (Slovenske železnice, d.o.o., Slovenia): in coordination

2nd Session: Communication concepts from third parties

• Magda Koutkova (Ministry of Interior - Directorate General of the Fire and Rescue service, Czech Republic): Communication with the public during crises
• Amélie Grangeat (Gedicom, France): Improving internal and external crisis communication efficiency by automating some procedures: key points to consider
• Xavier Tytelman (CGI Business Consulting, France): Open source investigation for crisis management
• Alessandra Tedeschi (IMPACT Project, Italy): The influence of socio-cultural factors in crowd management before and during emergencies
• Volker Tondorf (VOST Germany): VOSTs - founding and cross-European collaboration in Emergency Care and Civil Protection

3rd Session: Crisis communication – research results and perspectives

• Rémy Bossu (European-Mediterranean Seismological Centre, France): LastQuake, a multi-component public information system for rapid crowdsourcing and global risk reduction
• Fabiana Zollo (University of Venice, Italy): Polarisation Dynamics in the Age of Social Media: How the Confirmation Bias is Changing the Public Discourse
• Gilles Martin (ATRISC, France): Révolution numérique et Médias Sociaux: un changement de paradigme dans la gestion des crises? [Digital Revolution and Social Media: a paradigm change in crisis management?]
• Christian Reuter (TU Darmstadt, Germany; remote presentation): in coordination
• Francis Bedel (UIC, France): in coordination

4th Session: Communication guidelines workshop

• Workshop held by Dr Paul Reilly (University of Sheffield, UK): Communication guidelines for first responders and CI operators developed in the EU projects CascEff and IMPROVER

Target group: This workshop is aimed at colleagues who are dealing with crisis management, first responders and blue light organisations, critical infrastructure operators as well as researchers, journalists and communication experts.

Registration: More information about the event, the latest agenda as well as the registration form are available at the following link:

https://events.uic.org/workshop-on-crisis-communication-and-social-media

Participation is free of charge, but the number of places is limited. Registration is therefore made on a “first come first served” basis.